Complete FAQ Library
Everything you need to know about our platform and services
🚀 Getting Started
How do I get started with web scraping?
Start by understanding HTML structure and CSS selectors. Then choose a scraping library like Scrapy, BeautifulSoup, or Selenium. Our Basic Scraper Kit includes tutorials and examples to help you learn the fundamentals.
What programming language should I use?
Python is the most popular choice for web scraping due to its excellent libraries and ease of use. However, you can also use JavaScript (Node.js), Ruby, or PHP depending on your preferences and existing skill set.
Do I need programming experience?
Basic programming knowledge is helpful but not required. Our products include visual tools and no-code options for beginners, while also providing advanced features for experienced developers.
🔧 Technical Questions
How do I handle JavaScript-heavy websites?
For websites that render content with JavaScript, you'll need a headless browser like Puppeteer or Selenium. Our Professional Suite includes built-in JavaScript rendering capabilities.
What about anti-scraping measures?
Modern websites often implement anti-scraping measures. Best practices include rotating user agents, using proxies, implementing delays, and respecting robots.txt. Our Enterprise Solution includes advanced anti-bot bypass features.
How do I store scraped data?
Common storage options include databases (PostgreSQL, MongoDB), flat files (CSV, JSON), or cloud storage. Choose based on your data volume, query needs, and integration requirements.
How fast can I scrape?
Scraping speed depends on many factors including target website rate limits, your infrastructure, and ethical considerations. Always implement respectful rate limiting to avoid overloading servers.
💼 Business & Pricing
What's included in each pricing tier?
Basic tier includes core scraping tools. Professional adds JavaScript rendering and advanced selectors. Enterprise includes distributed crawling, priority support, and unlimited usage. Check our Products page for detailed comparisons.
Do you offer educational discounts?
Yes! Students and educators receive 50% off all products with valid credentials. Non-profit organizations also qualify for special pricing. Contact us for details.
Can I try before buying?
Absolutely! We offer a 14-day free trial of our Professional Suite with no credit card required. This gives you full access to test all features before committing.
What's your refund policy?
We offer a 30-day money-back guarantee on all products. If you're not completely satisfied, contact us for a full refund—no questions asked.
🛡️ Legal & Ethics
Is web scraping legal?
Web scraping exists in a legal gray area. Scraping publicly available data is generally acceptable, but you must respect terms of service, copyright, and privacy laws. Always consult legal counsel for specific use cases.
Should I respect robots.txt?
Yes, robots.txt is a website's way of communicating which pages should not be scraped. Respecting these guidelines is considered ethical and can prevent legal issues.
What about personal data?
Be extremely careful with personal data. Laws like GDPR and CCPA impose strict requirements on collecting and processing personal information. Never scrape sensitive personal data without proper legal justification.
🆘 Support & Troubleshooting
What support do you provide?
All customers receive email support. Professional and Enterprise tiers include priority support with faster response times. Enterprise customers also get dedicated account management and 24/7 phone support.
My scraper stopped working—what now?
First check if the target website has changed its structure. Use browser developer tools to inspect the current HTML. If you have a maintenance package, contact us and we'll fix it within 24 hours.
Do you offer training?
Yes! We provide one-on-one training sessions, group workshops, and comprehensive documentation. Custom training programs are available for enterprise customers.